Shipping & Policies

How your artwork gets to you

Straightforward, no surprises. Questions about a specific piece are always welcome.
Where I ship
Orders ship within the United States only for now. If you're outside the U.S. and truly love a piece, message me and we can talk options.
Processing time
Every piece is packed by hand with care. Allow 1–3 business days for me to package and prepare your order before it ships.
Carrier & delivery time
Pieces normally ship UPS with standard service, generally about 5 business days in transit after they leave the studio. I compare carriers on larger pieces and use whichever is most reliable and affordable.
Shipping cost
Shipping is paid by the customer and calculated on your invoice based on the size, weight and destination of your piece — no guessing and no padded fees.
Tracking
You'll receive tracking information by email as soon as your piece is on its way.
Free local delivery
If you're within a reasonable driving distance of me, I'll deliver your piece personally at no extra charge. Choose local delivery when you send your order request.
Damaged artwork
Texture art travels well, but accidents happen. If your piece arrives damaged, contact me right away with photos. You can send it back for me to repair, or exchange it for another piece — whichever you'd prefer.
Originals & custom work
Every piece is one of a kind, so once a piece is marked sold it's gone. Commissioned work is made specifically for you and is not returnable, but I share progress photos and get your approval before it ships.

Still have a question?

Email emilygrattan22@gmail.com or call 770-654-0544.

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